Intelligent connectivity. For even more efficient vehicle usage.
The new, revolutionary service product Mercedes-Benz Uptime marks another major advance.
Fully automatic telediagnosis continuously checks the status of the vehicle systems in real time, allowing critical conditions to be spotted at an early stage and thus for precise handling instructions to be provided. If maintenance or repairs become necessary, Mercedes-Benz Service will personally inform and support you with a perfectly tailored repair solution which matches your business needs.
You not only benefit from real-time access to available vehicle data and from the high speed of the information flow but also from the many years of experience of the highly-skilled Service specialists at Mercedes-Benz Trucks, not to mention the comprehensive telematics know-how of FleetBoard. This allows fault patterns to be pinpointed and clear recommendations to be provided in order to ensure maximum vehicle availability.
Mercedes-Benz Uptime can significantly reduce breakdowns and other unplanned downtime. Planned workshop visits can also be combined for greater efficiency, improving the scheduling and availability of your fleet.
Three services, one goal: maximising use through superior customer support
Mercedes-Benz uptime noticeably increases vehicle availability: by providing real-time support for maintenance operations the customer has to carry out; by ensuring efficient management of repairs and maintenance; and by helping you to avoid vehicles breaking down.
In many instances a failure to carry out maintenance in a timely manner can increase wear to the vehicle and result in damage or a breakdown. To avoid this, the Mercedes-Benz Uptime customer portal provides you with timely information and concrete instructions on required maintenance measures which are easy to carry out yourself, helping you to avoid unnecessary workshop visits and repair costs. These include, for example, manual regeneration of the diesel particulate filter, replenishing the operating fluids such as AdBlue® or correcting the tyre pressure.
The Mercedes-Benz Uptime customer portal: all of your recommended action at a glance.
The exclusive Mercedes-Benz Uptime customer portal provides you with a full over of the current status of your entire fleet in real time.
Choosing Mercedes-Benz Uptime gives you access to the exclusive online Mercedes-Benz Uptime portal. It provides a complete overview of the overall status of your vehicles in real time: all current messages from Mercedes-Benz Uptime are displayed in a clear format.
Information on the current status of wearing parts and operating fluids in the individual vehicles is available to you here. This allows optimal maintenance and repair scheduling. And if, in addition to Mercedes-Benz Uptime, you use FleetBoard, this information is also displayed in the FleetBoard cockpit, allowing you to continue to work with your familiar systems.