Uptime

Intelligent networking. For even more efficient vehicle usage.

The third pillar of RoadEfficiency comprises the service innovation Mercedes-Benz Uptime and other pioneering advantages of the new Actros. In addition to simpler handling and work procedures, these also include the intelligent networking of driver, vehicle and logistics processes, which enables noticeable improvements in vehicle use and capacity utilisation.

The vision behind Mercedes-Benz Uptime: 100% predictability and maximum vehicle availability.

With Mercedes-Benz Uptime we are pursuing a clear objective: to permanently minimise unscheduled vehicle downtimes and to make repairs predictable – thereby further increasing your vehicle availability.

Advantages at a glance:

  • Individual, personal support from Mercedes-Benz Service
  • Maximum planning control and efficiency for your workshop visits
  • Increased vehicle availability within your fleet
  • Transparency over the vehicle status of the entire fleet in real time
  • Prompt information and clear indication of recommended action when repair or maintenance requirements are identified
  • Integrated solutions for trucks and trailers
  • Attractive price of Service Contracts thanks to the integration of Mercedes-Benz Uptime
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Intelligent vehicle connectivity

Mercedes-Benz Uptime's intelligent networking of the vehicle, your Mercedes-Benz Service Partner and your company defines new standards. This results in significantly improved organisation of workshop visits and higher vehicle availability.

Real-time customer support

Three services, one goal: increased vehicle availability thanks to outstanding customer support.

Mercedes-Benz Uptime noticeably increases vehicle availability: by providing real-time support for maintenance operations the customer has to carry out; by ensuring efficient management of repair and maintenance; and by helping you to avoid vehicles breaking down.

Real-time support for customer repairs.

Real-time support for customer repairs iconIn many instances a failure to carry out maintenance in a timely manner can increase wear to the vehicle and result in damage or a breakdown. To prevent this, Mercedes-Benz Uptime provides you with real-time information and recommendations on the customer portal with regard to necessary repairs on your truck or trailer. You can easily perform this work yourself and potentially avoid unnecessary downtime in the workshop and any associated repair costs. These include, for example, replenishing the operating fluids such as AdBlue® or correcting the tyre pressure.

Efficient management of repair and maintenance work.

Efficient management of repair and maintenance work iconApplicable repair and maintenance requirements detected at an early stage are automatically reported to your selected Mercedes-Benz Service Partner. Based on this information, your Service Partner can bundle the pending repair and maintenance tasks and contact you to arrange an appointment, optimally tailored to your personal schedule and the maintenance requirements. Real-time transparency on the condition of your vehicles allows the workshop to prepare for your visit – ordering the required parts in good time, scheduling workshop capacity and preparing the job card. This makes it possible to plan for unscheduled workshop visits while at the same time significantly reducing associated downtime.

Avoidance of predictable breakdowns.

Avoidance of predictable breakdowns iconThe Mercedes-Benz Customer Assistance Centre (CAC) will inform you promptly if the system detects a problem (e.g. a leak in the fuel supply high-pressure circuit)1. If an immediate repair is required, the CAC will help you to arrange a workshop appointment that is optimally tailored to your vehicle’s route. The CAC will check in advance to ensure that the parts and resources required are available at the workshop to repair the vehicle as soon as possible. This can avoid potential breakdowns and associated challenges, leaving you free to complete your journey.

Recommended action at a glance

The Mercedes-Benz Uptime customer portal: all of your recommended actions at a glance.

The exclusive Mercedes-Benz Uptime customer portal provides you with a full overview of the current status of your entire fleet in real time.

Mercedes-Benz Uptime customer portal.

Choosing Mercedes-Benz Uptime2,3,4,5 gives you access to the exclusive online Mercedes-Benz Uptime portal. It provides a complete overview of the status of your vehicles in real time: all current messages from Mercedes-Benz Uptime are displayed in a clear format. Information on the current status of wearing parts and operating fluids in the individual vehicles is available here. This allows optimal maintenance and repair scheduling, and if, in addition to Mercedes-Benz Uptime, you use Fleetboard, this information is also displayed in the Fleetboard cockpit, allowing you to continue to work with your familiar systems.

Uptime

Fleetboard Performance Analysis.

Fleetboard Performance Analysis Image

Fleetboard Performance Analysis supports and monitors your drivers to adopt a fuel-saving driving style that reduces wear at the same time. To this end, the telematics system records and analyses technical data from the truck. In addition to this, Fleetboard has exclusive access to data, allowing you to monitor the maximised use of the truck technologies, for example how often the Predictive Powertrain Control system is being used. All this information is continuously analysed and the driving style assessed which results in a corresponding grade being awarded. This enables an objective assessment of the driving style allowing training to be tailored to the individual driver's results. All in all, up to 15% fuel savings are possible as a result.

  1. Certain failures cannot be detected by Mercedes-Benz Uptime. This is the case, for example, where the failure cannot be technically predicted (e.g. mechanical failure of a spring).
  2. Available for Actros, Arocs, Antos, Atego orders.
  3. Included in Mercedes-Benz Complete, optionally available with every other Mercedes-Benz Service Contract or as a separate product.
  4. Can be combined with all Fleetboard services.
  5. In conjunction with Truck Data Centre which is a deselectable standard item for Actros and optional equipment for Arocs, Antos, Atego.
  6. Fitted as standard with option to deselect.

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Find a City West Location

Avonmouth
01173219899 Kings Weston Lane, St. Andrews Rd, Avonmouth, BS11 9BY
07974949322 Depot Manager - Terry Evans

Highbridge
01278401354 City West Commercials, Commerce Way, Highbridge, TA9 4AG
07771386840 Depot Manager - Taz Hutchings

Exeter
01392338076 City West Commercials Ltd, Unit 46, Woodbury Salterton, EX5 1EW
07551152146 Depot Manager - Joe Casley

Roche
01726421167 Victoria Business Park, Roche, PL26 8LX
07968795621 Depot Manager - Jim Miller