Zero Tolerance on Downtime

We stop at nothing to keep you moving.

If a truck is off the road, it’s not just that truck that stops moving. The impact on your business is something you shouldn't have to deal with. That’s why we’re here to guarantee you don’t, with the Mercedes-Benz Zero Tolerance on Downtime initiative.

This exclusive Service 24h commitment to manage breakdowns efficiently and effectively means that you stay on the road 24/7.

55 Minutes

The number of minutes, on average, that we’ll reach you inside, in the event of a breakdown. Wherever you are in the UK. That’s an industry benchmark.


The percentage of vehicles that our skilled technicians repair at the roadside, enabling you to get straight on the road and back to what you do best.


The percentage of vehicles we repair within 24 hours. If your Euro VI truck isn't repaired within a day and you’re on a Service Contract, we’ll replace it like-for-like or with financial rental equivalent.

Hopefully you’ll never need to call on this service. But in the unlikely event that you ever do, Service 24h is at your beck and call to reach you and get you moving. Anytime. Anywhere.

All in the name of zero tolerance on downtime.

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Why Choose City West Commercials?

At City West Commercials we pride ourselves on the quality of our service and support. All of our Trucks are prepared to the highest standard and our dedicated team is always ready to support you and your business wherever possible.

As the first dedicated Truck Sales and Truck & Van Aftersales dealer for the South West we pride ourselves in representing a brand known for quality and efficiency. In every aspect of our day-to-day operations we strive to be the best that we can be, and the best for your business.

More About Us

Find a City West Location

City West Commercials Avonmouth
0117 938 7770 Kings Weston Lane, St. Andrews Rd, Avonmouth, BS11 9BY

City West Commercials Cornwall
01726 892 000 Victoria Business Park, Roche, PL26 8LX

City West Commercials Devon
01392 360 555 City West Commercials Ltd, Unit 46, Woodbury Salterton, EX5 1EW

City West Commercials Highbridge
01278 555660 City West Commercials, Commerce Way, Highbridge, TA9 4AG