Roadside Assistance

MobiloVan 24hr support

All Mercedes-Benz Vans come with MobiloVan, our free roadside assistance package. If you break down, have a collision or can’t start your van, call MobiloVan and a technician with an average response time of under 60 minutes will arrive in a van stocked with Mercedes-Benz GenuineParts. With an average roadside repair rate of 80%, you’ll be moving again in no time.* 

To request roadside assistance from the UK

Call 00800 3777 7777 or +44(0) 207 660 9991

From mainland Europe

Call +44(0) 207 660 9991

Breakdown support for customers with hearing impairments is provided via the following email address: hls.gbr@cac.mercedes-benz.com

Please include the following data so that we can provide support as quickly as possible:
Vehicle details (VIN and License Plate), Owner/company details, symptom description and location of the breakdown.
The Service 24 Hour colleagues will contact you if further details are required.

Wherever you are, you're covered

  • MobiloVan covers you for breakdowns anywhere in the UK and across Europe. Call us on 00800 3777 7777 any time, day or night, and a fully trained technician will attend, and where possible fix the issue at roadside. If they can’t repair it there and then, they’ll recover your vehicle to the nearest Mercedes-Benz approved workshop for repair, where you’ll be given a range of options to keep you on the road.
  • Our number one priority is always to get you and your business moving again.

Available when your vans are serviced with our Dealer Network*

  • As long as your van’s last service was carried out by an authorised Mercedes-Benz Dealer, you’re covered by MobiloVan and can call us any time. You don’t need to have a full Dealer history – if your van is used, or you’ve missed a service, you can re-qualify for MobiloVan cover at any time simply by using an authorised Dealer for your next service.*

Minor mishaps and driver error are also covered for the first three years*

  • For three years after your vehicle is first registered, MobiloVan will cover you for using the wrong fuel or running out of fuel completely, losing your keys or locking them in the van, two or more flat tyres, being involved in a road traffic accident, vandalism and attempted theft.* 

*MobiloVan applies to vehicles purchased from an authorised Mercedes-Benz Dealer, originally destined for and first registered in the UK on or after 01.10.2012. To extend your coverage beyond the initial three years of warranty cover and up to a maximum of thirty years, have your vehicle serviced at one of our approved workshops and it will automatically be renewed until the next service is due. Terms and conditions apply.

Contact your Local Sales Executive

Select one of the options below to contact your local sales executive.

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Why Choose City West Commercials?

At City West Commercials we pride ourselves on the quality of our service and support. All of our Trucks are prepared to the highest standard and our dedicated team is always ready to support you and your business wherever possible.

As the first dedicated Truck Sales and Truck & Van Aftersales dealer for the South West we pride ourselves in representing a brand known for quality and efficiency. In every aspect of our day-to-day operations we strive to be the best that we can be, and the best for your business.

More About Us

Find a City West Location

City West Commercials Avonmouth
01173216796 Kings Weston Lane, St. Andrews Rd, Avonmouth, BS11 9BY

City West Commercials Cornwall
01726421167 Victoria Business Park, Roche, PL26 8LX

City West Commercials Devon
01392338076 City West Commercials Ltd, Unit 46, Woodbury Salterton, EX5 1EW

City West Commercials Highbridge
01278401354 City West Commercials, Commerce Way, Highbridge, TA9 4AG