New Truck Warranty



Because your new Mercedes-Benz truck is one of the most advanced trucks on the market today, we will go to great lengths to provide an equally superior warranty to match your vehicle.

In any application, our trucks are working harder, more efficiently and more productively than ever. In turn, we at Mercedes-Benz Trucks have to ensure that our warranties continue to keep pace by meeting our customers' expectations. For these reasons alone, Mercedes-Benz Truck warranties really do go further. Under our cover, your truck is safe and secure. 

You have the added assurance that all work under warranty will be carried out by qualified technicians using Mercedes-Benz GenuineParts.

For further information, you can download our bespoke warranty guides for each product here - link to this page with the pdfs https://www.mercedes-benz-trucks.com/en_GB/owner/care-free-driving/warranty.html 

What does the Warranty Cover?

What does the Warranty Cover?

The warranty for your Truck protects you, our customer, against failures in the vehicle caused by any manufacturing defects that may have occurred when your vehicle was built. It’s our way of showing that we’re properly supporting you, your vehicle and your business, right from day one.

We’ll cover you for any defects in material or workmanship that occur as a result of the vehicle manufacturing process. Whilst glass is not normally covered, warranty would apply in the case of a stress fracture. In this way, we accept responsibilityfor those items that are ours; but naturally we cannot cover any non-approved modifications, accessories or bodywork applied after the vehicle’s manufacture.

What does the warranty not cover?

Again, remember that the purpose of any warranty is only to cover defects that may have arisen during the manufacturing process. Therefore, we can’t cover problems arising from:

  • A failure to follow instructions contained in the vehicle’s operating manual or maintenance booklets, or from your authorised Mercedes-Benz dealer, garage or repairer.
  • A failure to have the vehicle maintained and serviced correctly, and at the required intervals as set out in the maintenance booklet.
  • Incorrect repairs by an unauthorised garage.
  • The fitting of non-approved parts, additional equipment and bodywork, or other unauthorised vehicle modifications (your Mercedes-Benz dealer will be happy to advise).
  • Using and driving the vehicle outside the instructions outlined in the driver’s handbook.
  • Excessive speed.
  • Not following advice provided by the vehicle’s information system or dashboard warning lights.
  • Exceeding gross vehicle weights, axle loads and payload capacity.
  • Normal ‘wear and tear’, including friction and consumable items such as oil and lubricants, filters, brake pads, clutch materials, wiper blade sand tyres.
  • External events including environmental issues such as storms and floods, accident damage, salt corrosion, civil unrest or vandalism.

What Costs are Covered?

What Costs are Covered?

Provided the defect has occurred in the stated warranty period, Mercedes-Benz UK Ltd will pay for the cost of the repair, inclusive of parts and labour. All warranty work must be carried out by a Mercedes-Benz authorised repairer, who in turn will use only Mercedes-Benz GenuineParts.

What costs are not covered?

We can’t cover you for any incidental costs arising from the defect; costs such as loss of use and rental charges, telephone calls, other travel or accommodation expenses, time or inconvenience or loss of business earnings. Additionally, costs relating to routine servicing and maintenance, accident damage and replacing normal wear and tear items are outside the warranty.

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Why Choose City West Commercials?

At City West Commercials we pride ourselves on the quality of our service and support. All of our Trucks are prepared to the highest standard and our dedicated team is always ready to support you and your business wherever possible.

As the first dedicated Truck Sales and Truck & Van Aftersales dealer for the South West we pride ourselves in representing a brand known for quality and efficiency. In every aspect of our day-to-day operations we strive to be the best that we can be, and the best for your business.

More About Us

Find a City West Location

0117 938 7770 Kings Weston Lane, St. Andrews Rd, Avonmouth, BS11 9BY

01278 555660 City West Commercials, Commerce Way, Highbridge, TA9 4AG

01392 360555 City West Commercials Ltd, Unit 46, Woodbury Salterton, EX5 1EW

01726 892000 Victoria Business Park, Roche, PL26 8LX