Service Advisor, Roche

Salary: £Competitive Salary

Are you enthusiastic, flexible and adaptable? We are looking for Service Advisor to join our team at Roche.

You are the professionally skilled interface between the customer and the workshop and make a substantial contribution towards the economic success of the entire service field and responsibilities include:

  • Greeting the customer, accepting and checking the vehicle and clarifying the customers expectations from the visit, completing the customer journey in full on every visit
  • Reviewing the diagnosis of the vehicle and delivering service advise to the customer in relation to the definition of the scope of repair required
  • Use of specified checklists during service reception (service registration, reception preparation and prediagnosis) which make it possible to check and document proper performance of the individual work steps
  • Coordinating the scope of services for repair and maintenance with the customer and obtaining their approval
  • Monitoring the repairs are being carried out to the required delivery date through maintaining regular contact with workshop
  • Checking the opportunity to upsell and adjust resource accordingly

You will be assisting in ensuring the workshop reaches optimum level against monthly targets, so will require a high level of competency in literacy and numeracy and have a good level of experience in IT systems. Knowledge of Kerridge would be advantageous however you will be given training on all of the inhouse systems.You will provide general administration support to the service department as required. 

What we offer:

Staff Referral Scheme 

Training - continued professional development

22 Days + Public Holidays

Birthday Holiday - get your birthday off!

Pension Scheme + Life insurance - taking care of you



If you feel you have the skills and experience we are looking for we would love to hear from you, simply get in touch with an up-to-date CV. Your data will be handled in line with GDPR regulations and you can discover more about this and our privacy policy here: https://bit.ly/PrivacyPolicyCityWest

Added: 01 April 2022

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Why Choose City West Commercials?

At City West Commercials we pride ourselves on the quality of our service and support. All of our Trucks are prepared to the highest standard and our dedicated team is always ready to support you and your business wherever possible.

As the first dedicated Truck Sales and Truck & Van Aftersales dealer for the South West we pride ourselves in representing a brand known for quality and efficiency. In every aspect of our day-to-day operations we strive to be the best that we can be, and the best for your business.

More About Us

Find a City West Location

Avonmouth
0117 938 7770 Kings Weston Lane, St. Andrews Rd, Avonmouth, BS11 9BY

Highbridge
01278 555660 City West Commercials, Commerce Way, Highbridge, TA9 4AG

Exeter
01392 360555 City West Commercials Ltd, Unit 46, Woodbury Salterton, EX5 1EW

Roche
01726 892000 Victoria Business Park, Roche, PL26 8LX