Service Advisor, Roche

Salary: £Competitive Salary

Are you enthusiastic, flexible and adaptable? We are looking for Service Advisor to join our team at Roche.

You are the professionally skilled interface between the customer and the workshop and make a substantial contribution towards the economic success of the entire service field and responsibilities include:

• Greeting the customer, accepting and checking the vehicle and clarifying the customers expectations from the visit, completing the customer journey in full on every visit
• Reviewing the diagnosis of the vehicle and delivering service advise to the customer in relation to the definition of the scope of repair required
• Use of specified checklists during service reception (service registration, reception preparation and prediagnosis) which make it possible to check and document proper performance of the individual work steps
• Coordinating the scope of services for repair and maintenance with the customer and obtaining their approval
• Monitoring the repairs are being carried out to the required delivery date through maintaining regular contact with workshop
• Checking the opportunity to upsell and adjust resource accordingly

You will be assisting in ensuring the workshop reaches optimum level against monthly targets, so will require a high level of competency in literacy and numeracy and have a good level of experience in IT systems. Knowledge of Kerridge would be advantageous however you will be given training on all of the inhouse systems.You will provide general administration support to the service department as required. 

What we offer:

Staff Referral Scheme 

Training - continued professional development

22 Days + Public Holidays

Birthday Holiday - get your birthday off!

Pension Scheme + Life insurance - taking care of you

Added: 01 April 2022