20% of companies have unsuccessful 3PL contract starts

Added: 13 September 2019

The study looked at contract start-ups and found that 15% of customer companies have experienced a service that was below their expectation in terms of either cost, deliverables or timing issues.  Meanwhile, 5% said the relationship was poor and that they experienced major problems.


Scala surveyed UK businesses and 3PLs to ascertain companies’ satisfaction rates and areas of concern regarding the performance of their 3PLs.
3PLs showed an overly optimistic view of their performance, with 54% rating their contract start-ups as highly successful – on time, to budget and with no service disruption – but only 35% of customer companies voiced the same opinion.

“These findings show that more work needs to be done to ensure 3PL contracts can be a success from the start,” Scala MD John Perry said.
“From reviewing the results, there is a clear tendency for the blame game to start during crucial periods like the start of a new contract.  Rather than trying to point the finger, both parties need to work on the ‘partnership’ for relationships to succeed.  Communication and collaboration need to be high on both sides.”

He added: “At our recent Annual Supply Chain Debate, the main discussion was around how both customer organisations and 3PLs should communicate better from the outset.  Customers should ensure they pick 3PLs that are a good cultural fit for their organisation so they are aligned to the same values and goals.  Procurement strategies should also be less prescriptive so 3PLs can deliver more and be truly embedded within the business.”

Article Author - Ignition - September 2019 

Contact your Local Sales Executive

Select one of the options below to contact your local sales executive.

Request a call back

contact us

Why Choose City West Commercials?

At City West Commercials we pride ourselves on the quality of our service and support. All of our Trucks are prepared to the highest standard and our dedicated team is always ready to support you and your business wherever possible.

As the first dedicated Truck Sales and Truck & Van Aftersales dealer for the South West we pride ourselves in representing a brand known for quality and efficiency. In every aspect of our day-to-day operations we strive to be the best that we can be, and the best for your business.

More About Us

Find a City West Location

City West Commercials Avonmouth
01173219899 Kings Weston Lane, St. Andrews Rd, Avonmouth, BS11 9BY
07974949322 Depot Manager - Terry Evans

City West Commercials Cornwall
01726421167 Victoria Business Park, Roche, PL26 8LX

City West Commercials Devon
01392338076 City West Commercials Ltd, Unit 46, Woodbury Salterton, EX5 1EW

City West Commercials Highbridge
01278401354 City West Commercials, Commerce Way, Highbridge, TA9 4AG
07771386840 Depot Manager - Taz Hutchings
07968795621 Depot Manager - Roche - Jim Miller
07551152146 Depot Manager - Exeter - Joe Casley