Uptime


Intelligent connectivity. For even more efficient vehicle usage.

The new, revolutionary service product Mercedes-Benz Uptime marks another major advance.

Fully automatic telediagnosis continuously checks the status of the vehicle systems in real time, allowing critical conditions to be spotted at an early stage and thus for precise handling instructions to be provided. If maintenance or repairs become necessary, Mercedes-Benz Service will personally inform and support you with a perfectly tailored repair solution which matches your business needs.

You not only benefit from real-time access to available vehicle data and from the high speed of the information flow but also from the many years of experience of the highly-skilled Service specialists at Mercedes-Benz Trucks, not to mention the comprehensive telematics know-how of FleetBoard. This allows fault patterns to be pinpointed and clear recommendations to be provided in order to ensure maximum vehicle availability.

Mercedes-Benz Uptime can significantly reduce breakdowns and other unplanned downtime. Planned workshop visits can also be combined for greater efficiency, improving the scheduling and availability of your fleet.

Three services, one goal: maximising use through superior customer support

Mercedes-Benz uptime noticeably increases vehicle availability: by providing real-time support for maintenance operations the customer has to carry out; by ensuring efficient management of repairs and maintenance; and by helping you to avoid vehicles breaking down.

In many instances a failure to carry out maintenance in a timely manner can increase wear to the vehicle and result in damage or a breakdown. To avoid this, the Mercedes-Benz Uptime customer portal provides you with timely information and concrete instructions on required maintenance measures which are easy to carry out yourself, helping you to avoid unnecessary workshop visits and repair costs. These include, for example, manual regeneration of the diesel particulate filter, replenishing the operating fluids such as AdBlue® or correcting the tyre pressure.

Any repair and maintenance requirements detected at an early stage are automatically reported to your selected Mercedes-Benz service partner. Based on this information, your service partner parcels together the pending repair and maintenance tasks and contacts you to arrange an appointment, optimally tailored to your personal schedule and the maintenance requirements. Real-time transparency on the condition of your vehicles allows the workshop to prepare for your visit - ordering the required parts in good time, scheduling workshop capacity and drawing up the repair order. Workshop visits and associated downtime are minimised as a result.

If a truck is in acute danger of breaking down, you will be informed by the Mercedes-Benz Customer Assistance Centre (CAC) without delay. If an immediate repair is required, the CAC will help you to arrange a workshop appointment that is optimally tailored to your vehicle route and transport assignments. The CAC will check first that the required parts and resources are available at the workshop so that the vehicle can be repaired straight away. The result: you can avoid a potential breakdown; your truck is repaired quickly and your transport assignment can be carried out on schedule.


The Mercedes-Benz Uptime customer portal: all of your recommended action at a glance.

The exclusive Mercedes-Benz Uptime customer portal provides you with a full over of the current status of your entire fleet in real time.

Choosing Mercedes-Benz Uptime gives you access to the exclusive online Mercedes-Benz Uptime portal. It provides a complete overview of the overall status of your vehicles in real time: all current messages from Mercedes-Benz Uptime are displayed in a clear format.

Information on the current status of wearing parts and operating fluids in the individual vehicles is available to you here. This allows optimal maintenance and repair scheduling. And if, in addition to Mercedes-Benz Uptime, you use FleetBoard, this information is also displayed in the FleetBoard cockpit, allowing you to continue to work with your familiar systems.

Terms & Conditions
1. Available for new Actros, Arocs, Antos order from 10/2016
2. Available as an option with every Mercedes-Benz ServiceContract or as a separate product.
3. Can be combined with all FleetBoard services
4. In conjunction with FleetBoard Truck Data Centre which is a deselectable standard item for Actros and optional equipment for Arocs and Antos

Find a City West Location

City West Commercials Avonmouth
0117 938 7770 Kings Weston Lane, St. Andrews Rd, Avonmouth, BS11 9BY

City West Commercials Cornwall
01726 892 000 Victoria Business Park, Roche, PL26 8LX

City West Commercials Devon
01392 360 555 Sowton Industrial Estate, Heron Road, Exeter, EX2 7LL

City West Commercials Highbridge
01278 555660 City West Commercials, Commerce Way, Highbridge, TA9 4AG