Zero Tolerance on Downtime
We stop at nothing to keep you moving.
If a truck is off the road, it’s not just that truck that stops moving. The impact on your business is something you shouldn't have to deal with. That’s why we’re here to guarantee you don’t, with the Mercedes-Benz Zero Tolerance on Downtime initiative.
This exclusive Service 24h commitment to manage breakdowns efficiently and effectively means that you stay on the road 24/7.
The number of minutes, on average, that we’ll reach you inside, in the event of a breakdown. Wherever you are in the UK. That’s an industry benchmark.
The percentage of vehicles that our skilled technicians repair at the roadside, enabling you to get straight on the road and back to what you do best.
The percentage of vehicles we repair within 24 hours. If your Euro VI truck isn't repaired within a day and you’re on a Service Contract, we’ll replace it like-for-like or with financial rental equivalent.
Hopefully you’ll never need to call on this service. But in the unlikely event that you ever do, Service 24h is at your beck and call to reach you and get you moving. Anytime. Anywhere.
All in the name of zero tolerance on downtime.
Visit mbtruck.co.uk for more information or contact us.