Roadside Assistance

Our Roadside Assistance Service24h

Overview

Overview

What we do...

On receiving a call for roadside assistance, our Customer Assistance Centre (CAC) record all of the details on their breakdown management system and search for the most appropriate S24h Technician to attend. This is a straight forward process as all of our S24h support vehicles are fitted with GPS trackers which allows the location of each vehicle to be displayed on the CAC's mapping system.

Once the appropriate Technician has been identified, the CAC notify them that there is a breakdown for them to attend. The Technician can access all of the breakdown details via their smartphone, standard issue for our S24h Technicians, which they then use to accept the case and provide an estimated time of arrival (ETA).

The CAC receive the ETA as a real-time update on their breakdown management system and relay this to the customer. The Technician continues to provide real-time updates (arrival at scene, diagnosis and repair details) to the CAC via their smartphone until the vehicle is back on the road. If the breakdown has been reported by an advisor rather than the driver, the CAC will use these updates to keep the advisor fully briefed every step of the way.

All new Mercedes-Benz Trucks receive cover for roadside assistance and/or recovery for the first year should the vehicle be stranded roadside and/or cannot be started and this has been caused by a technical defect that is covered under warranty. Beyond the first year, we will continue to support Truck customers who require roadside assistance, however, this will be on a pay-on-use basis.

Arranging Mercedes-Benz Roadside Assistance

Arranging Mercedes-Benz Roadside Assistance

We won't leave you stranded.

Roadside assistance to keep your business running 24 hours a day.

Service24h is the roadside support service from Mercedes-Benz . Our qualified Mercedes-Benz Technicians work to provide you with around-the-clock assistance from throughout the UK and Europe.

To request Service24h from the UK, please dial 00800 5777 7777.
If you're calling from abroad, please dial +44 (0) 207 660 9991.

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Why Choose City West Commercials?

At City West Commercials we pride ourselves on the quality of our service and support. All of our Trucks are prepared to the highest standard and our dedicated team is always ready to support you and your business wherever possible.

As the first dedicated Truck Sales and Truck & Van Aftersales dealer for the South West we pride ourselves in representing a brand known for quality and efficiency. In every aspect of our day-to-day operations we strive to be the best that we can be, and the best for your business.

More About Us

Find a City West Location

City West Commercials Avonmouth
0117 938 7770 Kings Weston Lane, St. Andrews Rd, Avonmouth, BS11 9BY

City West Commercials Cornwall
01726 892 000 Victoria Business Park, Roche, PL26 8LX

City West Commercials Devon
01392 360 555 Sowton Industrial Estate, Heron Road, Exeter, EX2 7LL

City West Commercials Highbridge
01278 555660 City West Commercials, Commerce Way, Highbridge, TA9 4AG